Cookies 🍪
Last Update: Mar 19, 2024

1. Introduction to cookies

  1. When you access the Kixy website (our "Site") or the Kixy native smartphone application (our "App") we may collect information from your device automatically, for example, using cookies or similar technologies.
  2. Cookies are small amounts of information in the form of text files which we set on and access from your device provided that we have your consent, where legally required. Cookies generally only work with web browsers but there are similar technologies that are used with apps.
  3. Cookies allow us to recognise you and store data about your past activity and your preferences so that we can personalise and improve the Site for you. Cookies and other similar technologies may also collect data such as language preference, country and previously viewed pages.

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2. Which cookies do we use?

  1. The cookies we use fall into the following categories:
    1. Strictly necessary cookies. These cookies are essential for you to navigate the Site and use its features. Without these cookies, the Site could not be provided.
    2. Personalisation/Functionality cookies. These cookies allow our Site to be personalised for you e.g. remembering your preferred language or sending country. These will remain on your device until they expire, or you delete them from your cache.
    3. Analytical/Performance cookies. These cookies allow us to see how people use our Site so that we can understand how to improve it e.g. seeing how many people are logged in at a given time of day.
    4. Marketing cookies. These cookies assist us and our third party service providers to deliver ads that are more relevant to you and your interests based on an analysis of your previous usage behaviour on our Site.
  2. If you do not wish for cookies to be installed on your device or you would like to delete our cookies, you can do so by changing the settings of your browser or device. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org).
  3. Please note that blocking or deleting certain cookies may mean that some features of the Site may not be available to you.

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3. List of tracking services used

1. detectedCountry

• Description: Cookie used for inter-services communication.

• Category: Internal usage.

• Type: Persistent.

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2. PHPSESSID

• Description: Session ID cookie.

• Category: Internal usage.

• Type: Session.

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3. access_tokenWEB

• Description: Session token for the web client.

• Category: Internal usage.

• Type: Session.

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4. KyanPay-udtm

• Description: Cookie used for identifying users across Kixy infrastructure.

• Category: Internal usage.

• Type: Persistent.

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5. SERVERID

• Description: Used for maintaining SSL sessions of users.

• Category: Internal usage.

• Type: Persistent.

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6. snapcall

• Description: Used by a third-party phone support solution.

• Category: Third-party - SnapCall.

• Type: Persistent.

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7. _hjIncludedInSample

• Description: Cookie set to let Hotjar know whether the visitor is included in the sample, which is used to generate heatmaps, funnels, and recordings.

• Category: Third-party - Hotjar.

• Type: Session.

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8. __zlcmid

• Description: Live chat widget on Slack contact (Zopim).

• Category: Third-party - Zopim.

• Type: Persistent.

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9. fbp_[SOME_ID] (e.g., fbp_3618651685368424)

• Description: Cookie set by Facebook for application integration.

• Category: Third-party - Facebook.

• Type: Persistent.

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10. fbm_[SOME_ID] (e.g., fbm_3618651685368424)

• Description: Cookie set by Facebook for application integration.

• Category: Third-party - Facebook.

• Type: Persistent.

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11. _fbp

• Description: Cookie delivers our advertisements to users who have already visited our website based on their behavior.

• Category: Third-party - Facebook.

• Type: Persistent.

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12. mp_[unique_identifier]_mixpanel

• Description: Cookie used by Mixpanel for user behavior analytics.

• Category: Third-party - Mixpanel.

• Type: Persistent.

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13. ab.storage.sessionId (GENERATED_ID)

• Description: Cookie set by Google Ads.

• Category: Third-party - Google.

• Type: Session.

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14. ab.storage.deviceId (GENERATED_ID)

• Description: Cookie set by Google Ads.

• Category: Third-party - Google.

• Type: Session.

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15. ab.storage.userId (GENERATED_ID)

• Description: Cookie set by Google Ads to store session IDs.

• Category: Third-party - Google.

• Type: Session.

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16. _ga

• Description: Cookie used by Google Analytics for user identification.

• Category: Third-party - Google.

• Type: Session.

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17. _gid

• Description: Analytics cookie used for identifying users.

• Category: Third-party - Google.

• Type: Session.

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18. ajs_group_id

• Description: Used by Segment.com for customer data collection infrastructure.

• Category: Third-party - Segment.

• Type: Session.

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19. ajs_anonymous_id

• Description: Used by Segment.com for customer data collection infrastructure.

• Category: Third-party - Segment.

• Type: Session.

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20. ajs_user_id

• Description: Used by Segment.com for customer data collection infrastructure.

• Category: Third-party - Segment.

• Type: Session.

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21. intercom-id-[app_id]

• Description: Unique anonymous identifier cookie, used to identify the user while they are using our system.

• Category: Third-party - Segment.

• Type: Persistent.

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22. intercom-session-[app_id]

• Description: Unique session identifier for each unique browser session. This session cookie is refreshed on each successful log-in, extending to 1 week from that moment.

• Category: Third-party - Segment.

• Type: Session.

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23. YouTube Integration

• Description: Used to embed videos on our website. Google may collect certain information about our website visitors, such as video-related activity and HTML storage keys.

• Category: Third-party - YouTube.

• Type: Persistent.

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24. Cloudflare

• Description: The _cfduid cookie identifies individual clients behind a shared IP address and applies security settings. It helps us to stop malicious traffic.

• Category: Third-party - Cloudflare.

• Type: Persistent.

This list ensures transparency and clarity for users about the cookies and tracking services utilized by Kixy.

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Kixy is incorporated in England and Wales as Kixy Ltd (Company Number: 11201126), with its registered address at 40 Gracechurch Street, London, EC3V 0BT. Kixy is authorised and regulated by the Financial Conduct Authority to provide payment services under the Payment Services Regulations 2017 with reference number 814005. Kixy Ltd is a distributor of PayrNet Limited, a company registered in England and Wales with company number 09883437. PayrNet Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FCA reference 900594) for the issuing of electronic money and payment services.
The Financial Services Compensation Scheme does not cover electronic money products. No other compensation scheme exists to cover losses from your electronic money account. Your funds will be held in one or more segregated bank accounts with a regulated third party credit institution, in accordance with the provisions of the Electronic Money Regulations 2011. Applicants must be UK residents aged 18 or over or legal entities registered in the UK and applications will be subject to successful identity and residency verification. See KixyTs&Cs and RailsrTs&Cs for full Terms and Conditions.
For customers in Canada, Kixy Services Inc. is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Service Business (MSB) with registration number M21855906.
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