1. Introduction to cookies

  1. When you access the Kixy website (our "Site") or the Kixy native smartphone application (our "App") we may collect information from your device automatically, for example, using cookies or similar technologies.

  2. Cookies are small amounts of information in the form of text files which we set on and access from your device provided that we have your consent, where legally required. Cookies generally only work with web browsers but there are similar technologies that are used with apps.

  3. Cookies allow us to recognise you and store data about your past activity and your preferences so that we can personalise and improve the Site for you. Cookies and other similar technologies may also collect data such as language preference, country and previously viewed pages.

2. Which cookies do we use?

  1. The cookies we use fall into the following categories:

    1. Strictly necessary cookies. These cookies are essential for you to navigate the Site and use its features. Without these cookies, the Site could not be provided.

    2. Personalisation/Functionality cookies. These cookies allow our Site to be personalised for you e.g. remembering your preferred language or sending country. These will remain on your device until they expire, or you delete them from your cache.

    3. Analytical/Performance cookies. These cookies allow us to see how people use our Site so that we can understand how to improve it e.g. seeing how many people are logged in at a given time of day.

    4. Marketing cookies. These cookies assist us and our third party service providers to deliver ads that are more relevant to you and your interests based on an analysis of your previous usage behaviour on our Site.


  2. If you do not wish for cookies to be installed on your device or you would like to delete our cookies, you can do so by changing the settings of your browser or device. For more information about how to reject cookies using your internet browser settings please consult the “Help” section of your internet browser (or alternatively visit http://www.aboutcookies.org). 

  3. Please note that blocking or deleting certain cookies may mean that some features of the Site may not be available to you.

3. List of tracking services used

#NameDescriptionCategoryPersistent or Session
Cookie used for inter-services communication.Internal usagePersistent
Session id cookie.Internal usageSession
Session token for web client.Internal usageSession
4KiyanPay-utdmCookie used for identifying user across Kixy infrastructure.Internal usagePersistent
5SERVERIDUsed for maintaining SSL sessions of user.
Internal usage
6snapcallUsed by 3rd party phone support solution.3rd party – SnapCallPersistent
7_hjIncludedInSampleCookie set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.3rd party – HotjarPersistent
8__zlcmidLive chat widget on Slack contact page (ZopIM).3rd party – HotjarPersistent
fbsr_SOME_ID (e.g. fbsr_368165616583442)Cookie set by Facebook for application integration.
3rd party – Facebook
fbm_SOME_ID (e.g. fbm_368165616583442)
Cookie set by Facebook for application integration.
3rd party – Facebook
Cookie delivers our advertising to people who have already visited our website when they are on Facebook or a digital platform powered by Facebook Advertising.3rd party – Facebook
12mp_9a53f678fdbf6f2267977fa60c35a4b4_mixpanelCookie used by Mixpanel tool (user behavioral analytics).3rd party – Mixpanel
Cookie set by Google Ads.3rd party – MixpanelSession
Cookie set by Google Ads.3rd party – GoogleSession
Cookie set by Google Ads (cookie name e.g. ab.storage.userId.5101d9db-07c6-4bd4-9afd-76b51cc28568).3rd party – GoogleSession
_gaCookie set by Google Analytics and used for identifying users.3rd party – GoogleSession
17_gidCookie set by Google Analytics and used for identifying users.3rd party – GoogleSession
Used by segment.com, customer data collection infrastructure.3rd party – SegmentSession
Used by segment.com, customer data collection infrastructure.3rd party – SegmentSession
20ajs_user_idUsed by segment.com, customer data collection infrastructure.3rd party – SegmentSession
21intercom-id-[app_id]Unique anonymous identifier Anonymous visitor identifier cookie. As people visit your site they get this cookie. 3rd party – SegmentSession
22intercom-session-[app_id]Unique anonymous identifier Keeping track of sessions. Identifier for each unique browser session. This session cookie is refreshed on each successful logged-in ping, extending it to 1 week from that moment. The user can access their conversations and have data communicated on logged out pages for 1 week, as long as the session isn't intentionally terminated with `Intercom('shutdown')`; which usually happens on logout.3rd party – SegmentSession
23Youtube integrationWe use Youtube to embed videos on our website. In providing this service Google may collect certain information about our website visitors. yt-player-* and yt-remote-* are session-based HTML storage keys that we use to manage the behaviour of the integrated YouTube video player.3rd party – Segment
We use the __cfduid cookie to identify individual clients behind a shared IP address and apply security settings. This helps us to stop malicious traffic and spam across our site. We also use the __cfruid cookie for our rate-limiting policies. Cloudflare provides web optimisation and security services that we use to improve and protect our websites, including a reverse proxy, pass-through security service, and a content distribution network3rd party – SegmentPersistent

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If you would like to find out more about Kixy services and products, or if you have any other questions, please see the Terms & Conditions, or contact us via our chat or website.

Kixy LTD is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services (reference number: 814005). Kixy LTD's registered address: 40 Gracechurch Street, London, England, EC3V 0BT. For Canadian customers, Kixy Services Inc. is registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) as a Money Service Business (MSB) with registration number M21855906.